Job Summary:

As a Supervisor in the Front Office Department, you will oversee the day-to-day operations of the front desk and guest services team, ensuring the highest level of guest satisfaction, smooth operations, and the seamless check-in/check-out experience. You will provide guidance, training, and support to the front office staff, ensuring that all hotel policies, procedures, and service standards are followed. Your leadership will be essential in managing guest interactions, handling any escalated issues, and fostering a welcoming and professional environment that reflects the hotel’s luxury brand.